Privacy Policy

At Nexus Drive, we respect customers' need for privacy. We offer our Sites and Services (defined below) to customers and users either directly or via a reseller. Where we refer to our "Customers" in this Privacy Notice, we refer to customers that have entered into an agreement with us or our resellers to use the Services (each, an "Agreement"). Each Customers' respective website users or applicable visitors are referred to as their "End Users." By using or accessing our Sites and Services in any manner, you accept the practices and policies outlined in this Privacy Notice and you acknowledge that we may process and share your information.

About Nexus Drive Products and Services

Nexus Drive is a frontend cloud for deploying and scaling frontend applications. Our Developer Experience Platform and Managed Infrastructure services provide Customers the ability to build applications and create, share and collaborate on deployments. Customers can preview changes, make Customer content immediately available through our global Edge Network, and test from the perspective of its End Users around the world. Nexus Drive offers tools, workflows, and infrastructure products that Customers need to build and deploy their websites and applications. We may provide relevant privacy-specific information about our products and services in our Documentation.

Applicability

This Privacy Notice ("Notice") explains Nexus Drive's practices regarding the collection, use, disclosure, and processing of your information; the rights and choices you may have with respect to such information; how you may contact us; and how we protect your information when you: Visit Nexus Drive's websites, such as: nexusdrive.org, and other Nexus Drive affiliated websites, such as blogs, event registrations, community discussions, forums, and social media platforms (collectively our "Sites"); Access or use the products, services, and any related applications offered by Nexus Drive, engage directly with us, or use third-party partners, products, professional services, or interfaces that employ Nexus Drive technology, including our web-based platform, (collectively, the "Services") as a Customer or authorized user, including but not limited to: Host and deploy websites; Optimize content and images; Develop an integration or template; Purchase a domain; Analyze website performance, track website traffic and metrics; Scan source code for potential code issues; Interact with us in any way, including registering for, attending, or otherwise partaking in our events, accelerators, learning portals, or webinars (collectively, "Marketing Activities"). This Privacy Notice does not apply to: Any information that Customers process to provide their services to End Users. Customers are solely responsible for ensuring compliance with all applicable laws and regulations with respect to their End Users, including notifying their End Users of their personal information collection, use, and disclosure under their own terms of service and privacy policies. If your personal information is contained in Customer Content (defined below) and you have any questions about the specific settings and privacy practices the relevant Customer has made to share your personal information with us, please contact the relevant Customer directly or review their privacy notice. Third-party products, services, businesses, or any software accessible via the Service or that integrates with the Service. If you have any questions about the specific settings and privacy practices of such third parties, please contact the relevant third-party product, service, or business to review its privacy notice. Job applicants. To learn more about our privacy practices related to personal information collected and used for recruiting purposes, please see our Job Applicant Privacy Notice.

Information We Collect

The information that we collect depends on your interactions with us, the choices that you make, the products and features you use, your location, and applicable laws. We may collect or receive information directly from you, such as your name and email address when you or your organization sign up for our Services or Marketing Activities. In other cases, we receive information through your use of our Services, such as IP address and telemetry data.

Information You Provide Directly

We collect the following information directly from you when using our Sites and Services. Contact Information. We collect your contact information when you use, inquire about, or purchase our Services or engage in our Marketing Activities. This information may include your full name, email address, phone number, and location. Professional Information. We collect professional information about you, including your company name, company website, job title, and industry. Account Information. We collect information you provide to us to create, update, or administer your account on the Sites & Services, such as email, phone number, and username. We also provide you the option of submitting a profile picture and social media profiles. By voluntarily providing us with such account information, you represent that you are the owner of such information or have the requisite consent to provide it to us. Transactional Information. We collect payment and other transactional information related to our Services, such as hashed payment card values and billing address. Domain Registration Information. We collect registration data when you purchase a domain, such as domain name and registrant contact information. This data may be made publicly available per ICANN policies. User Content and File Information. We collect your website information that you upload, post, deliver, or otherwise provide to the Service, such as source code, text, photographs, document, or other files including videos or recordings (collectively, "Customer Content"), Git information, and other files that you provide us. AI Product Information. We collect information when you interact with certain features or Services related to our AI products, such as user chat prompts, uploaded images, design or text generations. Please see our AI Policy for more information on the development, deployment, and usage of our AI products and features. Marketing Information. When you engage and interact with our Marketing Activities or one of our sales or customer support representatives we collect information, including through form submissions, surveys, email communications, or phone calls to inquire about Nexus Drive and our Services, such as the nature of your communication, contact preferences, and any information you choose to provide to us when completing any "free text" boxes. Image and Audio Information. We may collect your image or audio recordings. If you contact us by phone or video, we may record those calls. If you attend an event hosted or sponsored by Nexus Drive, we may capture your image and/or voice in any video, photograph, or audio recording taken at the event. For more information, please see our Event Terms and Conditions. Troubleshooting and Support Information. We collect information about your account preferences or information you provide when you contact us for support, such as the solution you use, the content of chats and other communications with Nexus Drive, and other details that help us provide support or comply with legal obligations. Support information includes content of a message or attachments that you send to us. Social Media Information. Our Sites and Services may use social media features, such as the "X" button and other sharing widgets. Nexus Drive is not responsible for how these social media features collect, process, and disclose your information so we encourage you to review the social media platforms' privacy policies. Any Information You Voluntarily Provide to Us. For example, when you provide feedback on your experience with our Services or join a public discussion forum as part of our Marketing Activities.

Information We Collect from Third Parties

We receive information about Customers from third parties or Nexus Drive partners that provide services or support our business operations. We limit our use of your information to the purposes described in this Notice. Information that we receive from third parties includes: Organization Information. We collect information from referral partners, such as company name, contact name, job title, and company address. Transaction Information. We collect information from our payment providers and partners, such as fraud metrics (i.e., financial risk scores) and details about failed payments.

Information We Collect from Customers

We collect information from Customers when they use our Services, such as the content of their Customer Content, the domain name they purchase, and the information they provide to us when they contact us for support.

Information We Collect from Other Sources

We may receive information about you from other sources, such as publicly available databases, joint marketing partners, social media platforms, and other third parties.

How We Use Information

We use your information to provide, maintain, and improve our Sites and Services, to develop new products and features, to personalize your experience, to process transactions, to communicate with you, and to comply with legal obligations.

How We Share Information

We may share your information with third parties, such as our service providers, payment processors, and other business partners. We may also share your information with Customers, as necessary to provide our Services to them.

How We Protect Information

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. We use encryption, pseudonymization, and other security measures to protect your information.

Your Rights and Choices

You have the right to access, correct, or delete your information. You can also opt out of certain uses and disclosures of your information.

Contact Information

If you have any questions or concerns about this Privacy Policy, please email us at privacy@nexusdrive.org.